Patient Rights & Responsibilities
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Patient Rights & Responsibilities

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Salinas Valley Memorial Hospital is committed to providing high quality, cost-effective health care to the community. We believe that every patient deserves to be treated with respect, dignity, and concern, and will do our best to serve you. We will provide care regardless of race, creed, sex, national origin, economic status, educational background, color, religion, ancestry, sexual orientation, marital status or source of payment.

We consider you a partner in your hospital care. When you are well informed, participate in treatment decisions, and communicate openly with your doctor and other health professionals, you help make your care as effective as possible. This hospital encourages respect for the personal preferences and values of each individual. It is our goal to assure that your rights as a patient are observed.

In accordance with section 70707 of the California Administrative Code, the hospital and medical staff have adopted the following list of patient's rights to:

1. Considerate and respectful care, and to be made comfortable. You have the right to respect for your cultural, psychosocial, spiritual and personal values, beliefs, and preferences.

2. Have a family member or other representative of your choosing and your own physician notified promptly of your admission to the hospital.

3. Know the name of the physician who has primary responsibility for coordinating your care and the names and professional relationships of other physicians and non-physicians who will see you.

4. Receive information about your health status, diagnosis, prognosis, course of treatment, prospects for recovery and outcomes of care (including unanticipated outcomes) in terms you can understand. You have the right to effective communication and to participate in the development and implementation of your plan of care. You have the right to participate in ethical questions that arise in the course of your care, including issues of conflict resolution, withholding resuscitative services, and forgoing or
withdrawing life-sustaining treatment.

5. Make decisions regarding medical care, and receive as much information about any proposed treatment or procedure as you may need in order to give informed consent or to refuse a course of treatment. Except in emergencies, this information shall include a description of the procedure or treatment, the medically significant risks involved, alternate courses of treatment or non-treatment and the risks involved in each, and the name of the person who will carry out the procedure or treatment.

6. Request or refuse treatment, to the extent permitted by law. However, you do not have the right to demand inappropriate or medically unnecessary treatment or services.You have the right to leave the hospital even against the advice of the physicians, to the extent permitted by law.

7. Be advised if the hospital/personal physician proposes to engage in or perform human experimentation affecting your care or treatment.You have the right to refuse to participate in such research projects.

8. Reasonable responses to any reasonable requests made for service.

9. Appropriate assessment and management of your pain, information about pain, pain relief measures and to participate in pain management decisions. You may request or reject the use of any or all modalities to relieve pain, including opiate medication, if you suffer from severe chronic intractable pain. The doctor may refuse to prescribe the opiate medication, but if so, must inform you that there are physicians who specialize in the treatment of severe chronic pain with methods that include the use of opiates.

10. Formulate advance directives. This includes designating a decision maker if you become incapable of understanding a proposed treatment or become unable to communicate your wishes regarding care. Hospital staff and practitioners who provide care in the hospital shall comply with these directives. All patients' rights apply to the person who has legal responsibility to make decisions regarding medical care on your behalf.

11. Have personal privacy respected. Case discussion, consultation, examination and treatment are confidential and should be conducted discreetly. You have the right to be told the reason for the presence of any individual.You have the right to have visitors leave prior to an examination and when treatment issues are being discussed. Privacy curtains will be used in semi-private rooms. (Please be aware that there are certain areas within the hospital that have video monitoring for security and care issues.)

12. Confidential treatment of all communications and records pertaining to your care and stay in the hospital. You will receive a separate "Notice of Privacy Practices" that explains your privacy rights in detail and how we may use and disclose your protected health information. Written permission must be obtained before the medical records can be made available to anyone not directly concerned with your care.

13. Receive care in a safe setting, free from mental, physical, sexual or verbal abuse and neglect, exploitation or harassment. You have the right to access protective and advocacy services including notifying government agencies of neglect or abuse.

14. Be free from restraints and seclusion of any form used as a means of coercion, discipline, convenience, or retaliation by staff.

15. Reasonable continuity of care and to know in advance the time and location of appointments as well as the identity of the persons providing the care.

16. Be informed by the physician, or a delegate of the physician, of continuing health care requirements and options following discharge from the hospital.You have the right to be involved in the development and implementation of your discharge plan. Upon your request, a friend or family member may be provided with this information also.

17. Know which hospital rules and policies apply to your conduct while a patient.

18. Designate visitors of your choosing, if you have decision-making capacity, whether or not the visitor is related by blood or marriage, unless:

• No visitors are allowed
• The facility reasonably determines that the presence of a particular visitor would endanger the health or safety of a patient, a member of the health facility staff, or other visitor to the health facility, or would significantly disrupt the operations of the facility.
• You have told the health facility staff that you no longer want a particular person to visit.

However, a health facility may establish reasonable restrictions upon visitation, including restrictions upon the hours of visitation and the number of visitors.

19. Have your wishes considered, if you lack decision-making capacity, for the purpose of determining who may visit. The method of that consideration will be disclosed in the hospital policy on visitation. At a minimum, the hospital shall include any persons living in your household.

20. Examine and receive an explanation of the hospital's bill regardless of the source of payment.

21. If you wish to file a grievance regarding your care at this hospital, you may do so by lodging a complaint with a hospital staff member, completing a complaint form that we will provide for you, writing a letter to our Patient Relations department, or calling the Patient Relations Coordinator at 831-755-0709. All grievances are reviewed by hospital administration. You will receive a written acknowledgement of receipt of your concern and a follow up letter describing the investigation into your concerns, the results of the investigation and the date the investigation was completed. Concerns regarding quality of care or premature discharge will be referred as appropriate to our Utilization and Peer Review Organization (PRO).

22.File a complaint with the State Department of Public Health regardless of whether you use the hospital's grievance process.

Department of Public Health
Licensing and Certification Division
100 Paseo de San Antonio, Suite 235
San Jose, CA 95113
(408) 277-1784
(800) 554-0348

23. Salinas Valley Memorial Healthcare System has been accredited by The Joint Commission. When an individual has any concerns about patient care or patient safety in the organization, they are encouraged to contact the organization's Quality Management Department at (831) 755-0709.
Individuals may also contact the following:

The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
(630) 792-3007

This notice is posted in accordance with The Joint Commission's requirements.

Patient Responsibilities

You also have certain responsibilities while you are a patient at Salinas Valley Memorial Hospital, including:

• Providing to the best of your knowledge, an accurate and complete description of your present condition and past medical history, including past illnesses, medications and hospitalizations.

• Making an effort to understand your health care needs and asking your physician or other members of the health care team for information relating to your treatment.

• Reporting any changes in your condition to your physician and indicating whether you understand a suggested course of action.

• Informing those who treat you whether or not you think you can and want to permit or decline specific treatment.

• Taking responsibility for your well-being if you do not follow the practitioner's instructions or refuse treatment.

• Following the hospital's policies which affect patient care and conduct.

• Abiding by local, state, and federal laws.

• Keeping appointments and cooperating with your physicians and others caring for you.

• Meeting your financial commitment to Salinas Valley Memorial Hospital, which has supplied resources to meet your health care needs, as soon as possible.

• Being considerate of other persons and upholding the rights of all patients as observed by Salinas Valley Memorial Hospital.

• Informing your nurse if the medication that the nurse gives you does not look familiar.You should speak up and ask the nurse to check and make sure the medication is correct.

Patient Communication

As a service to our patients with language or communication barriers, Salinas Valley Memorial Hospital will provide language and communication assistance. If you do not speak or understand English, you have the right to communication assistance. If you have a hearing impairment, you should have access to an amplified telephone, a Telecommunication Device for the hard of hearing or an interpreter. If you are visually impaired or blind, information will be read to you as appropriate. If you are not receiving the communication assistance you require, please notify a hospital employee immediately and appropriate assistance will be provided. You may also choose to use a family member or friend to provide the necessary communication assistance, with the exception of medical or clinical information. Patient complaints concerning interpreter service problems may be filed with our Patient Relations Department at (831) 755-0709 or with the Department of Public Health (800) 554-0348 or TDD number (800) 735-2922.

If you have any questions or concerns while you are at Salinas Valley Memorial Hospital, please call Patient Relations at (831) 755-0709.